Service Desk Specialist - Level 3 support analysts can expect to spend most of their time researching and resolving technical problems/issues and may be required to work as primary Level 1/2 staff if shorthanded. Technical information training and dissemination to global service desk staff is key for this role. Responsibility for creating, updating, and reviewing Solutions Center owned knowledge base documents is a normal daily activity. There may be large/small project involvement when Solutio…